Frequently Asked Questions (FAQs)
We’ve done our best to answer our customers’ frequently asked questions, and to provide as much information as possible about our policies. Use the links or search box below to quickly find what you’re looking for.
FAQ Links
- Appraisals
- Buy Back & Trade In
- Certificates of Authenticity
- Conflict Diamond Policy
- Custom Orders
- Custom Requests
- Diamond Grading Reports
- Discounts
- Errors in Pricing
- Gem Treatments
- Gemological Reports
- Gift Boxes
- Holding Jewelry
- Item Availability
- Jewelry Care
- Jewelry Classifications
- Jewelry Condition
- Jewelry Measurements
- Layaway
- Manufacturers
- Most Popular Question
- Mountings
- Newsletter
- Ordering Multiple Items
- Repairs & Insurance
- Retail Sales Only
- Ring Sizing
- Second Opinions
- Sold Item Prices
- Visiting Us
- Warranty Disclaimer
- Website Tips